Publications

Featured
Adding ‘Merkeln’ to our Conflict Resolution vocabulary
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To Mary Parker Follett – An apology from a fan
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The Power of Congruence
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Changing the frame – new empirical research listens to the voices of consumers
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ICC International Commercial Mediation Competition
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Mediation as a Megaphone
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Poking the Bear (or not!) Lessons from the Negotiator's Toolbox
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Mining the cultural conversation – more lessons from our students
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Combative behaviour – aggression and anger in the mediation room
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More in Sorrow than in Anger – Tools of the master communicator
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